Terms of Service
Effective Date: 9/26/2025
Welcome to www.thefinerthings1920.com! These Terms of Use (the "Terms") explain the rules for using our website and any related pages (collectively, the “Website”). We're The Finer Things 1920 ("The Finer Things," "we," or "us"), a Florida company, and we run this website. Before you start using our Website, please take a moment to read these Terms. By using our Website in any way, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms. If you don't agree with anything here, please exit the Website immediately.
1. Services
The Website offers exclusive quarterly subscription boxes curated for Zeta Phi Beta Sorority and Amicae women, featuring up to five themed, custom-crafted items. We are committed to ensuring the exclusivity and integrity of our products. Therefore, we reserve the right, in our sole discretion, to limit quantities, reject orders, or cancel subscriptions without prior notice if we suspect any intent to resell, violation of our Terms, or any other activity we deem inappropriate or harmful to our business interests.
All items within our subscription boxes are intended strictly for personal enjoyment and must not be resold.
By using this website to explore and book our exclusive Services, you affirm that you are at least 18 years old or are visiting under the supervision of a parent or guardian, and that you possess the legal capacity to enter into a binding contract. Please note, using our website and Services does not establish any joint venture, client, agency, partnership, employment, or franchisee relationship between you and The Finer Things 1920.
2. Subscription Membership Terms
Membership Overview
Our Memberships automatically renew to ensure uninterrupted access to our curated offerings. Members have three primary options for managing their subscription:
· Continue with automatic renewals
· Skip a quarterly box (as detailed in the Renewals section)
· Cancel their membership (as detailed in the Cancellation section)
Account Termination
We reserve the right to terminate or suspend your membership at our discretion for reasons including, but not limited to:
· Violation of these Terms
· Fraudulent activity
· Abuse of the service
Should we terminate your membership for reasons other than a breach of these Terms or suspected fraudulent activity, we may, at our sole discretion, provide a refund for any prepaid subscription period.
Terms Of Membership
By purchasing a Membership, you agree to the following Terms:
· Quarterly Memberships: A Quarterly Membership includes an initial themed product box (each, a “Box”) and additional Boxes sent quarterly (January, April, July, October). When you sign up, you'll be billed the quarterly subscription rate, plus applicable taxes and shipping cost (non-refundable). Your credit card will be charged on the 1st day of the 1st month of each new quarter.
· Renewals: The Quarterly Membership plan automatically renews each quarter unless a timely cancellation request is processed. Members have the option to skip a quarterly box by logging into their account and following the instructions in our Subscription and Account Management Guide before the billing date for that quarter. Skipping a quarter will prevent billing and shipping for that specific quarter only, and your membership will resume automatically for the following quarter.
· Annual Memberships: Discontinued in December 2018.
Cancellations
Customers may cancel their Membership at any time by following the instructions in our Subscription and Account Management Guide – Access Here. While we do not offer the ability to pause Memberships, customers can cancel and reactivate their Membership at any time.
How to Cancel:
· Log in to your account
· Follow the cancellation process in our Subscription and Account Management Guide
· Cancellation takes effect immediately upon completion
Important Deadlines:
· Quarterly Memberships: Cancel by 11:59 p.m. on the last day of the month prior to the new quarterly payment. No refunds will be issued for untimely cancellations, but the paid box will still be received.
Payment
Payments shall be processed through our website and shall be in the form you select when you either submit an order form, or you register for a paid Service. We reserve the right to withhold payment or charge back to your account any amounts otherwise due to us under this Agreement. You are responsible for maintaining accurate contact and payment information. You agree to pay all applicable taxes or charges imposed by any state or government entity.
We may withhold any taxes or other amounts from payments due to you only as required by law. Certain aspects of the Service, for example subscription plans, may be provided for a fee or other charge. If you elect to use paid aspects of the Service, you agree to the pricing and payment terms quoted on our Website and as we may update them from time to time.
We may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in our sole discretion. We will provide you with at least 30 days' advance notice of any price changes to your subscription via email to the address provided in your account.
If you do not agree to the price changes, you may cancel your subscription before the price change takes effect. Payment for all products and Services through our website must be made by credit (Visa, MasterCard, American Express or Discover Card) or debit card.
Chargebacks and Payment Disputes
If you dispute any payment made through our website, you must notify us in writing at support@thefinerthings1920.com immediately, no more than five (5) days of the payment date. You agree to contact us first and attempt to resolve any payment dispute before initiating a chargeback with your payment provider, allowing us thirty (30) days to resolve your concern.
Filing a chargeback without first contacting us is a violation of these Terms and will result in immediate suspension of your subscription and access to all services. If you file an unwarranted chargeback, you agree to pay us a chargeback handling fee of $20 per incident, plus any additional fees charged to us by payment processors.
We actively contest all unauthorized chargebacks and reserve the right to pursue all legal remedies available, including but not limited to collection of the original charge amount plus any fees incurred due to the chargeback. Additionally, we maintain detailed records of all transactions, communications, and delivery confirmations which may be used as evidence in chargeback disputes.
Reinstatement of suspended subscriptions requires payment of the chargeback handling fee and any disputed amounts. In the event of an invalid or unauthorized chargeback, your access to the subscription services will be permanently revoked and will not be reinstated except at our sole discretion. Failure to notify us of a dispute within the specified timeframe shall result in a waiver by you of any claims relating to the disputed payment. Payment shall be calculated solely based on records maintained by us.
Refund Policy
· Subscription Plans: Cancel by 11:59 pm Eastern Time prior to the quarterly billing date to avoid charges. No refunds for processed boxes. Refunds are available within 24 hours of initial membership purchase on a case-by-case basis by contacting support@thefinerthings1920.com. Approved refunds will be issued within 3-5 business days.
· Product Purchases: All sales are final and you will not be entitled to any refunds unless there was an error in your merchandise (such as, the wrong item was shipped), or your item has found to be defective upon receipt.
If an item is found to be defective for use, you must notify us within thirty (30) days from the date delivered and provide photographic evidence of the defect to be eligible for a refund consideration, minus any applicable shipping fees. After this initial thirty (30) day period, you may only exchange defective items for store credit. An item that is not up to expectations or not enjoyed as intended will not be considered “defective”.
Refund enquiries must be directed to support@thefinerthings1920.com prior to any bank dispute. Any chargeback filed without first contacting our support team will result in immediate subscription suspension. Subscription reinstatement after a chargeback requires payment of a $20 processing fee and resolution of the disputed amount. Multiple chargebacks will result in permanent account termination (see Chargebacks and Payment Disputes for complete details).
Shipping
A flat rate shipping fee of $15 per box applies within the United States, or $45 annually for grandfathered annual subscribers who have subscribed since December 31, 2018. International boxes are rated based on delivery zip code and may incur third-party carrier fees.
The Finer Things 1920 is not responsible for any delays in shipping or processing that occur due to third-party partners, carriers, weather conditions, or other circumstances beyond our reasonable control. While we will work diligently with our partners to minimize disruptions and aim to keep customers informed of significant delays, we make no guarantees regarding delivery times and shall not be liable for any damages or losses resulting from such delays.
All products purchased are transported and delivered to you by an independent carrier not affiliated with or controlled by The Finer Things. We include package protection in our subscription pricing to ensure your satisfaction. If your package is lost, stolen, or damaged during transit, please contact our customer support team at support@thefinerthings1920.com within thirty (30) days of the expected delivery date. We will work with you to resolve the issue by providing a replacement shipment (subject to inventory availability) or issuing a refund at our sole discretion.
If you refuse delivery without prior authorization from us, we may, at our sole discretion, process a refund less any shipping costs incurred. Unauthorized delivery refusals may result in additional carrier fees for which you may be responsible. We will provide clear instructions for proper return procedures to ensure the most cost-effective solution for both parties.
Customer Support
For any issues related to your subscription, such as incorrect charges, product concerns, or general inquiries, please contact our Customer Support team. We are committed to providing assistance and resolving any issues promptly.
You can reach us through the following methods:
- Email: Send your concerns or questions to support@thefinerthings1920.com. Please provide your membership details and a brief description of the issue for quicker resolution.
We aim to respond to all inquiries within 24-48 hours. Your satisfaction is important to us, and we appreciate your patience as we work to address your concerns.
3. The Finer Insider Program
The Finer Insider Program is a loyalty and referral program designed for our subscribers and loyal customers. Participation in this program is subject to the following terms:
Program Details:
- Point Accumulation: Participants can earn points through various activities, including referrals to our subscription box, renewing quarterly subscriptions, and making store purchases. Additional points can be earned by engaging with us on social media and other specified activities.
- Redemption and Benefits: Points accrued through the program can be redeemed for rewards, discounts, and status upgrades within the program.
Enrollment Process:
- New Members: To join, create an account by providing your name, email, and password. Enrollment includes receiving program-related communications.
- Existing Members: Current account holders or subscribers are automatically enrolled. Access your account to start earning and redeeming points.
Account Access:
- View and Redeem Points: Log in to your account to check your point balance and redeem rewards for every dollar spent.
For comprehensive details and questions, visit our FAQ Page - The Finer Insider Program FAQ.
Participation in The Finer Insider Program is governed by these Terms, and The Finer Things reserves the right to modify or discontinue the program at any time.
4. Product Disclaimers
We strive to ensure that the information on the Website is complete and reliable. However, we do not guarantee that the information provided on the website may contain pricing errors, typographical errors and other errors or inaccuracies. In the event of an error, we retain the right to make corrections without incurring liability. This includes any orders that were placed due to a website error. We also reserve the right to limit quantities of our products and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our website will be available upon purchase. In the event that an order cannot be fulfilled for any reason, we will issue a full refund (taxes and fees may apply).
5. Modifications and Disruptions
You understand that Website maintenance and routine updates are a part of enhancing your user experience and providing accurate Service details. The Finer Things may modify these Terms from time to time. We will notify you of any material changes via email or through a prominent notice on our website. Continued use of the website after such notification constitutes acceptance of the modified Terms. Any amendments will be effective thirty (30) days after posting of such updated Terms at this location or a similar location linked to the website’s main landing page. Your continued access or use of the Services after such posting confirms your consent to be bound by the amended Terms. We will make reasonable efforts to notify you in advance of any planned maintenance or downtime. Any disruptions or maintenance downtime for the website will not affect your rights to already paid-for Services, and we will make reasonable efforts to minimize any service interruptions.
I. Prohibited Use
You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. You agree that by accessing the website you will not engage in fraud, theft, threatening or unethical conduct, or any other unlawful acts or crimes against us, other users, or vendor parties. Please note that any unauthorized copying, with or without alterations, may be considered unethical or unlawful. Unlawful use includes the breach or attempt to breach the website’s security and defense system.
7. Our Rights
We reserve the right to change any information, features, and Services displayed on the website without prior notice. We may refuse service requests, cancel order requests, and/or deny access to any or all parts of the website and our Services if you engage in any conduct or activities that we determine, in our sole discretion, violate these Terms, our rights or the rights of any third party. Use of the website for any illegal or unauthorized purpose is strictly prohibited. We reserve the right to cancel any orders or memberships without penalty due to suspected fraudulent activity in our sole discretion.
8. Intellectual Property Rights and Licenses
This website and all the information, content and images on the website are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. By accessing this website, you acknowledge the ownership and rights of all such parties and agree not to infringe on these rights. The Finer Things and its associated logo are registered trademarks of The Finer Things 1920 LLC. Additionally, all Zeta Phi Beta Sorority-related marks, symbols, and imagery used in our products are protected trademarks of Zeta Phi Beta Sorority, Inc. and are used under license. Any unauthorized use, reproduction, or resale of products featuring these marks is strictly prohibited and may result in legal action. The website is provided primarily for informational purposes, allowing users to explore our services and book consultations. You may not use the website or the materials available on the website in a manner that constitutes an infringement of our intellectual property rights or that has not been authorized by us. Unless explicitly authorized in these Terms or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, reverse engineer, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the website.
9. Damages
You acknowledge that damages from improper use of the website may be irreparable; therefore, The Finer Things is entitled to seek equitable relief in addition to all other remedies. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you.
10. Consent to Contact
Please ensure that you submit accurate contact information. You are responsible for any data and information you or your authorized users submit through the website. You hereby warrant to us that you have all the requisite rights and authority to use the Services in the manner laid out by these Terms and to disclose the information provided.
By entering in your personal information on the website, you hereby grant The Finer Things and its affiliates, the revocable consent to contact you through the method provided. You acknowledge that any information you submit to us is true, accurate, and correct, to the best of your knowledge. For more information on user data retention and additional data policies, please visit our Privacy Policy page.
11. Assumption of Risk and Indemnification
You hereby assert that your accessing of the website is voluntary and that you knowingly assume any such risks by doing so.
You agree, for your heirs, personal representatives or assigns, to defend, hold harmless, and indemnify, The Finer Things, its officers, directors, employees, agents, contractors, volunteers, and affiliates, from and against any and all claims, demands, actions, lawsuits, legal procedures, causes of action, damages, costs (including reasonable attorney’s fees) and expenses resulting from the website interaction and Services provided. This indemnity includes all claims whatsoever, including but not limited to claims based on negligence (whether sole, active, passive, or gross) of the company, its officers, directors, employees, agents, contractors, volunteers, and affiliates, except only for claims arising from their willful misconduct or gross negligence.
12. Force Majeure
Sometimes things happen that nobody can control - like natural disasters, pandemics, supply chain disruptions, carrier delays or other major disruptions (“Force Majeure Event”). If a Force Majeure Event prevent us from providing services, we won't be held responsible. If such a situation or lasts more than 30 days, either you or we can terminate the Services by sending a written notice. However, you remain liable for any payments due for services rendered or costs incurred prior to the Force Majeure Event.
13. Disclaimers
The Services and related information listed on the website are provided on an “as is,” “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise including but not limited to those of merchantability, fitness for a particular purpose, title, accuracy, completeness, reliability, non-infringement, or any other warranty, condition, guarantee, or representation, whether oral, in writing, or in electronic form.
We do not warrant that access to the website and Services will function without interruption, will meet your requirements, is free of malicious code, or free of errors and omissions, or be risk-free from any security breaches or internet viruses. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK AND PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
14. Notice and Assignments
Any notice required or permitted to be given to The Finer Things must be in writing and sent through email transmission to support@thefinerthings1920.com. Notice shall be deemed received when The Finer Things acknowledges receipt of such notice in writing. The Finer Things may provide notice to you at any email address you have provided during registration or your most recent transaction.
You may not assign, transfer, delegate or sublicense any of your rights or obligations under these Terms without our prior written consent, which may be withheld in our sole discretion. The Finer Things may assign its rights and obligations under these Terms at any time without notice. These Terms will be binding upon and will inure to the benefit of the parties, their successors, and permitted assigns
15. Severability
If any provision of this Agreement is held to be invalid or unenforceable by any court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent, or if not possible, severed from this Agreement, and the invalidity or unenforceability of such provision shall not affect the validity and enforceability of the remainder of this Agreement. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors, heirs, and permitted assigns.
16. Governing Law and Arbitration
This Agreement will be governed by, and interpreted and enforced in accordance with, the laws of the State of Florida without giving effect to any conflicts of law principles. In the event of a dispute, the Parties shall first attempt to resolve such dispute by negotiation and consultation between themselves. You further agree that all disputes arising from or relating to the Terms, including without limitation disputes involving a third party, will be resolved by binding arbitration using the English language, administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator, and each party shall bear its own costs and attorneys' fees unless otherwise required by law. Furthermore, you hereby expressly waive the right to trial by jury, to participate in a class action/class arbitration, to participate in any related claims brought in a private action. You understand and agree that any arbitration proceeding will be held in Palm Beach County, Florida. In any arbitration proceeding arising from this Agreement, the arbitrators may not change, modify, or alter any express condition, term or provision of the Agreement.
17. Entire Agreement
These Terms, together with any documents expressly incorporated herein by reference and any additional terms and conditions or policies that The Finer Things may post on the Website from time to time, constitute the final, complete and exclusive agreement between you and The Finer Things 1920. The Terms set forth contains the entire agreement between parties hereto and supersedes all prior agreements, understandings, and discussions, whether oral or written.
TEXT MARKETING & NOTIFICATIONS
- By consenting to The Finer Things 1920’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
- If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at support@thefinerthings1920.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
- To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
- Your right to privacy is important to us. You can see our Privacy Policy here to determine how we collect and use your personal information.