Frequently Asked Questions
Q: I am a subscriber, but I when I put in my email address it says, I don't have an account.
A: The manage your account function and the subscription operate separately. You can have an active subscription and not have an account set-up. Click here for a complete overview of how to set-up and access your account.
Q: How often do you open the subscription box up for new members?
A: Once a quarter, we email all members of our mailing list to let them know that the window to order is open. Additionally, we'll make updates to our social media channels as well. Once we sell out, we will maintain a waiting list for the next quarter.
Q: When do the boxes ship?
A: Boxes will ship between the 25th and 30th of the month.
Q: Is shipping or tax included?
A: No, shipping and sales tax are not included. The shipping cost vary by geographical region.
Q: How are boxes shipped?
A: Boxes are shipped via the United States Postal Service (USPS).
Q: What if my products are damaged or I receive the wrong size*?
A: If you products are damaged or you receive the wrong size, please provide pictures of the damaged piece(s) and email us at email@example.com. If we picked the wrong size item for you, we will replace it. You have three (3) days to notify us of any issues.
**We ask that you consult the size charts and make your selections based your measurements. We are unable to process returns due to the wrong size being selected.
Q: Do you take returns?
A: No, we do not take returns. All sales are final and products contained in the box belong to the receipt upon delivery. However, if your item is found to be defective or we've packed your box with the wrong size, we will exchange or send a non-defective item.
Q: When and how often do you bill?
A: If you have elected for a quarterly box subscription, you will be billed immediately for your 1st box, plus shipping and applicable taxes. All future payments will be billed on the 1st day of the month of the new quarter - April 1st, July 1st, and October 1st.
Q: Can I cancel?
A: Yes, we absolutely hate to see you go but we understand things happen. Here's how cancellations work:
You must notify us by the 15th of the month prior to the quarterly or annual billing cycle to cancel your service via email at firstname.lastname@example.org. We will provide instructions on how to cancel via email. This will cancel your subscription, however there are no refunds. After 24 hours, all sales are considered final and you will receive your box during the next shipment.
Q: Do you offer custom boxes for chapters events, line crossings, conferences, etc?
A: Yes, we can work with you to develop a custom Finer Things offering for your conferences, retreats, chapter events, line crossings and etc. If you are interested, please click here and submit a form with your details and a member of the Finer Things team will be in contact with you within 24-48 hours. We do require a minimum order of 25 boxes.
Q: Do you ship outside the United States?
A: Yes, we ship to the islands and to all military locations.