Frequently Asked Questions (FAQs)

Q: I am a subscriber, but I when I put in my email address it says, I don't have an account. 

A:  This means you need to create an account.  The manage your account function and the subscription operate separately. You can have an active subscription and not have an account set-up. Click here for a complete overview of how to set-up and access your account. 

Q: SIZE UPDATES:  I am an existing subscriber and I need to update my size but I don't know how. 

A:  Since we offer various sizes in the boxes from time to time, we ask the all subscribers login to their accounts and locate the tab CUSTOM PREFERENCES. We pull this information before we finalize the box sizes, so it's important that you make the updates in a timely manner. 

Please see our step-by-step guide here for custom preferences or check out this helpful video on where to add your custom preferences. 

Q: Help, I ordered the wrong size - what do I do? 

A: If you have ordered the wrong size during open enrollment, please submit a request via the blue HELP button on our website.  We will cancel your existing new order and request that you order again in the while we are open. We cannot change sizes when it is your 1st time

Q: How do I pay for my subscription box? 

A: All orders for our subscription box are processed via our website only. We do not take payments via  PayPal, Venmo, CashApp nor do we offer invoices. The only way to join the service is to go through our website. 

Q: How do I update my billing information? 

A:   Log into your account and navigate to the manage subscription page. Once there you will click on view details and the accordion menu will open up and you will see a tab for billing. If you need a visual, please review our account complete overview of how to access your account.

Q: How often do you open the subscription box up for new subscribers?

A: The subscription box opens on the 1st month of a new quarter - January, April, July and October. The specific date will be shared with all registered on our email list and then via our social media platforms. Space is limited each quarter and we do sell out quickly. 

We recommend following us on Facebook  and Instagram for the updates on availability, contests and etc. 

Q: When do the boxes ship?

A: We will ship in the last month of the given quarter.  Due to the size of the subscriber base from time to time we will experience delays. We will communicate delays via email and social media channels.

Please follow us and subscribe to receive emails. 

Q: Is shipping or tax included?

A: No, shipping and sales tax are not included. The shipping cost vary by geographical region. 

Q: How are boxes shipped?

A: Boxes are shipped via the United States Postal Service (USPS) Priority Mail. We are exploring new shipping carriers from time to time and will use the most economical carrier available to us at the time of shipping.  Most Sorors, excluding military can expect to receive their shipments within 3-5 days. 

Q: What if my products are damaged or I receive the wrong size*?

A: If you products are damaged or you receive the wrong size, please provide pictures of the damaged piece(s) via the blue HELP button on our website. You have (10) days to notify us of any issues.

**We ask that you consult the size charts and make your selections based your measurements. We are unable to process returns due to the wrong size being selected.

Q: Do you take returns or exchanges?

A: No, we do not take returns and we will offer exchanges on items based solely on availability. For all returns, subscribers are responsible for sending items back to us - regardless of issue.  If your item is found to be defective or we've packed your box with the wrong size, we will exchange, send a non-defective item or offer a credit. You have (10) days from the receipt of your items to notify us of an issue.

All sales are final and products contained in the box belong to the receipt upon delivery.

Q: My package was delivered or is lost? What do I do? 

A:  If your package is marked delivered and not received, please check around with your neighbors or leasing office is appropriate. If you are unable to recover the package, we ask that reach out to us via our HELP button on our website to enter a help ticket. 

We will either reship the items to you, provide a store credit or request further information for our investigation.

Q: When and how often do you bill? 

A: Your 1st quarterly box subscription is billed immediately. All future payments will be billed on the 1st day of the month of the new quarter - April 1st, July 1st, and October 1st or on the date you've selected.

Q: Can I cancel or skip a quarter?

A: Yes, you can cancel at any time. Here's how cancellations work:

You must notify us by the 15th of the month prior to the quarterly or annual billing cycle to cancel your service via the blue HELP button on our website.  This will cancel your subscription, however there are no refunds. After 24 hours, all sales are considered final and you will receive your box during the next shipment.

You may also skip a quarter and elect not to be billed in any given quarter.  In order to skip a quarter, you need to log into your account. If you are unsure how to do that, see question #1. 

Q: Can I receive a refund on my box order after the subscription window has passed but before I get my box. 

No. After 24 hours, all sales are considered final and you will receive your box during the next shipment. 


Q: Do you ship outside the United States?

A: Yes, we ship to the islands and to all military locations.