Frequently Asked Questions (FAQs)
Q: Account Creation | I am a subscriber, but I when I put in my email address it says, I don't have an account or account not found? What do I do?
A: This means you need to create an account. The manage your account function and the subscription operate separately. You can have an active subscription and not have an account set-up. Click here for a complete overview of how to set-up and access your account.
Q: Billing Updates | I need to update my billing information. How do I do that?
Q: Size Updates | I am an existing subscriber and I need to update my size but I don't know how.
A: If you need to make a size change, please login to your account and select your new size. If the size change option is not available, please submit a request via the blue HELP button on our website.
Q: Help, I ordered the wrong size - what do I do?
A: If you have ordered the wrong size during open enrollment, please submit a request via the blue HELP button on our website. We will cancel your existing new order and request that you order again in the while we are open.
Q: How do I pay for my subscription box?
A: All orders for our subscription box are processed via our website only during our open enrollment periods each quarter. We do not take payments via PayPal, Venmo, CashApp nor do we offer invoices. The only way to join the service is to go through our website during the quarterly open enrollment periods.
Q: How do I update my billing information?
A: Log into your account and navigate to the manage subscription page. If you need a visual, please review our account complete overview of how to access your account.
Q: How often do you open the subscription box up for new subscribers?
A: The subscription box opens the 1st month of a new quarter - January, April, July and October. The specific date will be shared with all registered on our email list and then via our social media platforms. Space is limited each quarter and we do sell out quickly.
Q: When do the boxes ship?
A: We will ship in the last month of the given quarter. Due to the size of the subscriber base from time to time we will experience delays. We will communicate delays via email or on our website.
Please follow us and subscribe to receive emails.
Q: Is shipping or tax included?
A: No, shipping and sales tax are not included. The shipping cost is $15.00 per box.
Q: How are boxes shipped?
A: Boxes are shipped via the USPS, UPS, Fed-Ex or DHL. The exact carrier is determined based on carrier availability at the time of shipments. Most Sorors, excluding military can expect to receive their shipments within 3-7 days.
Q: What if my products are damaged or I receive the wrong size*?
A: If you products are damaged or you receive the wrong size, please provide pictures of the damaged piece(s) via the blue HELP button on our website. You have (10) days to notify us of any issues.
**We ask that you consult the size charts and make your selections based your measurements.
Q: Do you take returns or exchanges?
A: No, we do not take returns and we will offer exchanges on items based solely on availability. For all returns, subscribers are responsible for sending items back to us - regardless of issue. If your item is found to be defective or we've packed your box with the wrong size, we will exchange, send a non-defective item or offer a credit. You have (10) days from the receipt of your items to notify us of an issue.
All sales are final and products contained in the box belong to the receipt upon delivery.
Q: My package was delivered or is lost? What do I do?
A: If your package is marked delivered and not received, please check around with your neighbors or leasing office is appropriate. If you are unable to recover the package, we ask that reach out to us via our HELP button on our website to enter a help ticket.
We will either reship the items to you, provide a store credit or request further information for our investigation.
Q: When and how often do you bill?
A: Your 1st quarterly box subscription is billed immediately. All future payments will be billed on the 1st day of the month of the new quarter - April 1st, July 1st, and October 1st or on the date you've selected.
Q: Can I cancel or skip a quarter?
A: Yes, you can cancel at any time. Here's how cancellations work:
You have the ability to login and cancel at any time. Box skips are limited to 180 days in advance (up to 3 quarters). We ask that you cancel up to 24 hours before the next billing cycle (i.e., the last day of the calendar quarter). After 24 hours, all sales are considered final and you will receive your box during the next shipment.
You may also skip a quarter and elect not to be billed in up to 3 quarters. In order to skip a quarter, you need to log into your account. If you are unsure how to do that, see question #1.
Q: Can I receive a refund on my box order after the subscription window has passed but before I get my box.
No. After 24 hours, all sales are considered final and you will receive your box during the next shipment.
Q: Do you ship outside the United States?
A: Yes, we ship to the islands and to all military locations.